Unit 1. Vocabulary Practice for Letters of Complaint.

Focus Question:

Letter of Complaint to a Hotel.

Practice academic vocabulary from the band 9 model answer.

This task has 3 vocabulary sets...

1 - Introduction / Bullet Point 1

2 - Bullet Point 2

3 - Bullet Point 3 / Closing. 


(Source: Task 1 GT Video Course)

1. Greeting, introduction and first bullet point - “Give details of your stay”


2. Answer the second bullet point – “Explain the problems caused by the air-conditioning”

3. Answer the third bullet point – “Tell the manager what you expect him/her to do” & finish off the letter with a summary and the correct salutation (goodbye phrase)