Unit 1. Vocabulary Practice for Letters of Complaint.
Focus Question:
Letter of Complaint to a Hotel.
Practice academic vocabulary from the band 9 model answer.
This task has 3 vocabulary sets...
1 - Introduction / Bullet Point 1
2 - Bullet Point 2
3 - Bullet Point 3 / Closing.
(Source: Task 1 GT Video Course)
1. Greeting, introduction and first bullet point - “Give details of your stay”
2. Answer the second bullet point – “Explain the problems caused by the air-conditioning”
3. Answer the third bullet point – “Tell the manager what you expect him/her to do” & finish off the letter with a summary and the correct salutation (goodbye phrase)